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Ref No: SCC2009W-001624-0
Dear Ms. Anderson:
Thank you for contacting the FDIC Division of Supervision and Consumer Protection.
The mission of the FDIC is to ensure the stability of, and public confidence in, the nation's banking system. The Division of Supervision and Consumer Protection (DSC) is responsible for enforcing federal consumer protection laws and regulations at various state-chartered banks. The Consumer Response Center is a part of DSC.
The FDIC insures the deposits of U.S. Bank National Association. As a national bank, however, it is regulated by the Office of the Comptroller of the Currency (OCC). Since your complaint deals with the operation of the institution, rather than deposit insurance, you should contact that agency for assistance. You can reach the OCC at the following address: Office of the Comptroller of the Currency Customer Assistance Unit 1301 McKinney, Suite 3450 Houston, TX 77010
1-800-613-6743 customer.assistance@occ.treas.gov <mailto:customer.assistance@occ.treas.gov >
I hope this information is helpful. Sincerely,Joyce Stroman Federal Deposit Insurance Corporation Division of Supervision and Consumer Protection Consumer Response Center 2345 Grand Boulevard, Suite 100
Kansas City, MO 64108 1-800-378-9581 Fax number 703-812-1020
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