Dear Sharon L. Anderson,
| Subject: | usbank:sn: anderson | |
| Date: | 2/3/2009 3:46:50 P.M. Central Standard Time | |
| From: | usbank@usbank.com | |
| Sent from the Internet (Details) | ||
Thank you for using U.S. Bank's online services.
I apologize for the inconvenience you have experienced with regard to your U.S. Bank accounts. While I can certainly understand your frustration, unfortunately, the current account will need to be closed as your Personal ID became compromised due to a know fraudulent out of state internet location. The Personal ID is currently disabled and a credit only hold has been placed on the existing account. The information I've provided is the information remarked on the account as we do not service or begin fraud claims within our department. I apologize for any additional inconvenience. I would need to refer you to contact our Fraud Liaison Center at 1-877-595-6256 for further assistance. Representative's are available 24 hours a day, 7 days a week.
I also noticed a remark placed by our Executive Unit today. Therefore, I forwarded your email to the Executive Unit area for review.
Once again, I am sorry this situation occurred. We appreciate you contacting us via email.
Sincerely,
Shana Nadeau
Email Operations
U.S. Bank 24-Hour Banking and Financial Sales
Please feel free to call 1-800-USBANKS (1-800-872-2657) or go to
www.usbank.com and select the 'Contact Us' link. If you are out of
the country, you may call us collect at 503-401-9991.
| "Sharon4Anderson@aol.com" <1800usbanks@usbank.com> 02/02/2009 01:21 PM
|
|
Customer's Information
Name: Sharon L Anderson
SSN: Verified
Phone Number: 651-776-5835
Email Address: Sharon4Anderson@aol.com
Account Number:
Comment or Question
Today I called to have a visa card activated, Some apparantly Black Guy allegdy in the Fraud Dept. has arbitrarily put a hold on a new account. Stating the account was compromised 15Jan09
on the 27Jan09 my brothers name was placed on the account. I believe youy have an Internal Problem, causing me heinous hardship, this apparant black guy refused to give me a name,ID, and hung up on me blocking my account for a 2nd time discriminatorily, arbitrarily, without forensic evidence of any com promise.
U.S. BANCORP made the following annotations
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