Original Recipients: To: Sharon4Anderson@aol.com Cc:
Dear Ms. Anderson:
Thank you for forwarding documentation of your concerns, pursuant to our conversation late Monday afternoon.
As I indicated to you, I have contacted U.S. Bank's Fraud Liaison Center on your behalf to ensure that the compromises of your Internet Banking profile received appropriate review and follow up.
It is true that you will be required to close your existing checking account and establish another new account due to the most recent compromise of your User ID information. U.S. Bank is maintaining a hold on this account that will enable us to accept deposits, but prevent any withdrawals from occurring. At your earliest convenience, please call the Fraud Liaison Center at 1-877-595-6256 to initiate the process of a new account. Upon the completion of this replacement account, you will be able to make any permissible form of withdrawal from it. Please be assured we have no intent of delaying the payment for your home equity account, yet this hold will remain present until a new account is established.
We are sorry for the inconvenience that you have experienced in this matter, and strongly encourage you to immediately scan your computer and keyboard for any virus or spyware that may be present. U.S. Bank has not had any breach of our information protection systems, so these two compromises are clearly the result of an issue in the protections you have estalished on your PC. There are many very good anti-virus programs available to consumers, so we suggest that you research the product that best suits your needs.
With regard to your request for identifying information regarding the parties who may have perpetrated these compromises, U.S. Bank is not at liberty to divulge this information. We maintain a full level of cooperation with the appropriate law enforcement to address issues of this nature, but we cannot provide you with any other feedback in this regard.
We look forward to your cooperation in establishing a new account and in maintaining the safeguards necessary to utilize Internet Banking.
Sincerely,
William Williamson Executive Communications for Richard K. Davis Chairman, President and CEO U.S. Bancorp
Sharon4Anderson@aol.com 02/03/2009 03:59 PM
To usbank@usbank.com, ecu@usbank.com, 1800usbanks@usbank.com, askdoj@usdoj.gov cc Shewolfeagle@aol.com Subject Re: usbank:sn: anderson
AllMN Sharon Anderson's Blog Please provide to the undersign the ISP, what out of state internet location Name of the State to trigger Financial Institution Recovery Reform Enforcement Act - Google Search
Bill Dahn: USDist02-0332(Rosenbaum)(FIAFEA&FIRREA) This is a serious matter in an apparent RICO pattern of activity
due to the 2nd time since dec.2008. to create a mortgage default, when money's are available.
It appears that the Equiline has not been compromised. altho www.usbank.com appears to deny Affiant Access. http://sicko-citystpaul.blogspot.com Dear Sharon L. Anderson,
Thank you for using U.S. Bank's online services.
I apologize for the inconvenience you have experienced with regard to your U.S. Bank accounts. While I can certainly understand your frustration, unfortunately, the current account will need to be closed as your Personal ID became compromised due to a know fraudulent out of state internet location. The Personal ID is currently disabled and a credit only hold has been placed on the existing account. The information I've provided is the information remarked on the account as we do not service or begin fraud claims within our department. I apologize for any additional inconvenience. I would need to refer you to contact our Fraud Liaison Center at 1-877-595-6256 for further assistance. Representative's are available 24 hours a day, 7 days a week.
I also noticed a remark placed by our Executive Unit today. Therefore, I forwarded your email to the Executive Unit area for review.
Once again, I am sorry this situation occurred. We appreciate you contacting us via email.
Sincerely,
Shana Nadeau Email Operations U.S. Bank 24-Hour Banking and Financial Sales
Please feel free to call 1-800-USBANKS (1-800-872-2657) or go to www.usbank.com and select the 'Contact Us' link. If you are out of the country, you may call us collect at 503-401-9991. Great Deals on Dell Laptops. Starting at $499.
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